Contact Us — and What We Can (and Cannot) Do

We Are Not Upbit (Please Read This First)

This is the most important thing on the page, so we will say it plainly. up-bit.xyz is an independent editorial site. We write guides, reviews and safety explainers about Upbit, the centralized exchange operated by Dunamu Inc. We do not run the exchange, we have no access to its systems, and we hold none of your funds.

That means there are real, hard limits on what we can do for you. We cannot log into your account, see your balance, or touch anything you hold on the platform. If your problem lives inside the Upbit app, it has to be solved by Upbit.

DANGER — NEVER SHARE THESEWe will NEVER ask for your password, your 2FA codes, your recovery codes, or your wallet seed phrase — and neither will the real Upbit. Any message, email or call asking for these is a scam, full stop. No legitimate support agent on Earth needs your seed phrase to help you. Stop, do not reply, and treat it as fraud.

What We Can Help With

If it concerns the words on this site, we want to hear from you. We genuinely read every message, and corrections from sharp-eyed readers make the guides better.

• Corrections and factual errors. Fees change, features ship, regions get restricted. If we got a number wrong or a guide is out of date, tell us — ideally with a link to the official source.
• Partnership and press. Media enquiries, data requests, citation questions, or a proposal you think fits an independent guide site.
• General questions about our guides. Something unclear in our wallet, login or app walkthroughs? Ask, and we will try to clarify or expand it.
• Feedback on accuracy or tone. We aim for honest, security-first writing. If we sounded like a marketing brochure somewhere, call us out.

What We Cannot Help With

These all require the actual exchange. We have zero ability to act on any of them, and emailing us only delays you getting real help.

For all of the above, contact Upbit through their official channels only — start from upbit.com and use the support or help centre linked from the logged-in app. Never trust a support phone number or email you found in a random search result or a direct message.

REMEMBERAn exchange like Upbit is custodial — it holds your private keys, like a bank, so its support desk can help you reset a password or recover access. A self-custody wallet (MetaMask, a hardware wallet) is your own safe: lose the seed phrase and no support desk, including Upbit's, can ever reset it. Know which one your funds are in before you ask anyone for help.

Before You Email — Quick Self-Help

A lot of questions we receive are already answered in our guides. If you are in a hurry, these might solve it faster than waiting on a reply:

• Trouble signing in or with 2FA? See our Upbit login guide.
• Confused about deposits, withdrawals or the deadly network-match rule? Read the Upbit wallet guide.
• New to the whole thing and want the lay of the land? Start at our main Upbit overview.

Response Time and Languages

We are a small editorial team, not a 24/7 helpline. Expect a reply within 2 to 5 business days. Messages about urgent account access will not be faster here — they will simply be redirected to Upbit, so please go straight to upbit.com for anything time-sensitive.

We read English comfortably, and can manage messages in Korean, Japanese, Russian, German and Chinese, since those mirror the languages we publish in. Writing in English will usually get you the quickest, clearest answer.

A Note on Scams Impersonating Us

Because we write about a popular exchange, scammers occasionally impersonate both Upbit and sites like ours. Our only contact address is contact@up-bit.xyz. We do not operate phone support, we do not run paid account-recovery services, and we will never DM you on social media offering to unlock your account or multiply your crypto. Anyone claiming otherwise is not us.

TIPBefore sending money or sharing anything sensitive, slow down. Real recovery never requires your seed phrase or 2FA codes, and legitimate help is never charged as an upfront fee to a private wallet. When in doubt, assume it is a scam — that instinct will save you more money than any guide.